Retail Sales Leader — Elevate the Customer Experience

EXPRESS; Huntington Station (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our EXPRESS team at Walt Whitman. This role drives sales through coaching, effective floor operations, and strong product knowledge while maintaining exceptional customer experiences.

You will mentor associates, manage schedules, oversee checkout and merchandise flow, and partner with management to elevate performance across the store. Experience in retail and communication skills are essential.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Retail sales

Communication

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our EXPRESS team at Walt Whitman. This role drives sales through coaching, effective floor operations, and strong product knowledge while maintaining exceptional customer experiences.

You will mentor associates, manage schedules, oversee checkout and merchandise flow, and partner with management to elevate performance across the store. Experience in retail and communication skills are essential.