Retail Sales Leader: Elevate Customer Experience

EXPRESS; Byron Township (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with company 2%

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express, seeks a Retail Sales Leader in Grand Rapids Outlets to drive store operations and deliver exceptional customer experiences. You will coach associates, oversee stockroom and floor activities, and ensure standards across merchandising and service.

The role requires leadership in a fast-paced retail environment, strong communication, and the ability to manage schedules and performance feedback.

Qualifications

• Experience in retail environments preferred.
• Able to communicate effectively with customers, peers and supervisors.
• Demonstrated sales accountability and performance.
• Collaborative, team-oriented with strong multitasking ability.

Responsibilities

• Drive on-floor and stockroom operations and training.
• Provide in-the-moment coaching to store associates.
• Partner with Store Management on performance feedback.
• Train associates on store operations, product, policies and procedures.
• Execute daily store operations and action plans.
• Oversee checkout experience and customer flow.
• Manage merchandise flow including shipments and replenishment.
• Monitor customer service quality and schedule effectively.

Skills

Retail sales

Communication

Sales accountability

Team collaboration

multitasking

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC, operating Express, seeks a Retail Sales Leader in Grand Rapids Outlets to drive store operations and deliver exceptional customer experiences. You will coach associates, oversee stockroom and floor activities, and ensure standards across merchandising and service.

The role requires leadership in a fast-paced retail environment, strong communication, and the ability to manage schedules and performance feedback.