Retail Sales Leader: Elevate Customer Experience

EXPRESS; Burlington (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS is seeking a Retail Sales Leader for the Burlington Mall location. This role focuses on coaching associates, optimizing daily store operations, and ensuring exceptional customer service to drive sales across in-store and omni-channel channels.

Ideal candidates bring 1 year of retail experience, basic tech fluency with iPad and POS registers, and flexible availability including nights and weekends.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient with technology (iPad, registers).
• Must meet availability including nights, weekends.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales.
• Provide in-the-moment coaching to ensure excellent customer service.
• Oversee daily store operations and checkout experience.
• Support merchandise flow and omni-channel operations.
• Lead and model the customer experience.

Skills

Customer service

Team collaboration

Sales accountability

Multitasking

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

EXPRESS is seeking a Retail Sales Leader for the Burlington Mall location. This role focuses on coaching associates, optimizing daily store operations, and ensuring exceptional customer service to drive sales across in-store and omni-channel channels.

Ideal candidates bring 1 year of retail experience, basic tech fluency with iPad and POS registers, and flexible availability including nights and weekends.