Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Kirkland's Fort Worth is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will support the Store Manager in executing store business plans and guide the team to deliver outstanding customer experiences.

You will lead by example, drive in-store and online sales, mentor staff, manage duties as MOD, and ensure accurate merchandise presentation and inventory controls. A high level of rapport with customers and teammates is essential.

Qualifications

• Minimum 1 year of management experience in a retail or service environment.
• Strong communications skills and customer selling experience required.
• Energetic, people- and results-oriented with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Must be able to stand and move for extended periods and assist customers.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experiences.
• Leads and supports a culture focused on greeting, re-engaging, educating, adding on and thanking customers.
• Understands role in sales growth and store profitability.
• Reads cues and responds to create an exceptional in-store experience for every customer.
• Educates customers on loyalty programs, promotions and merchandise to support basket building.
• Represents the brand at all times with respectful and professional conduct.
• Leads by example and enforces company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities including opening/closing, team supervision, and related tasks.
• Assists in freight processing, stockroom organization, merchandise presentation, pricing and inventory accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Education

High School Diploma or GED

College preferred

Job description

Kirkland's Fort Worth is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will support the Store Manager in executing store business plans and guide the team to deliver outstanding customer experiences.

You will lead by example, drive in-store and online sales, mentor staff, manage duties as MOD, and ensure accurate merchandise presentation and inventory controls. A high level of rapport with customers and teammates is essential.