Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Flower Mound (TX); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Kirkland's is seeking a Sales Leader in Texas to drive customer-focused selling and lead the in-store and online shopping experience. You will work with the Store Manager to implement business plans, present merchandise, and guide the team in delivering exceptional customer service.

The role requires strong communication, retail leadership, and the ability to work weekends/holidays. You will model professional behavior and ensure policy compliance while supporting our brand values.

Qualifications

• High school diploma or GED required; college preferred.
• Minimum 1 year retail management experience.
• Excellent communication and customer selling skills.
• Able to work weekends, holidays, and evenings.
• Able to lift 50 pounds and climb ladders.
• Strong cash handling and POS proficiency.

Responsabilités

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland's Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Connaissances

Strong communication

Customer selling

People oriented

Results oriented

Drive to succeed

Driver license

Weekend availability

Evening shifts

Ladder access

Formation

High School Diploma or GED

College preferred

Outils

POS system

Description du poste

Kirkland's is seeking a Sales Leader in Texas to drive customer-focused selling and lead the in-store and online shopping experience. You will work with the Store Manager to implement business plans, present merchandise, and guide the team in delivering exceptional customer service.

The role requires strong communication, retail leadership, and the ability to work weekends/holidays. You will model professional behavior and ensure policy compliance while supporting our brand values.