Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Algonquin (IL); On-site; USD 36,000 - 56,000; Full time

Job summary

Kirkland's in Illinois is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will lead in-store and online selling, coach the team, and ensure profitability through excellent customer experiences and adherence to brand standards.

Responsibilities include opening/closing duties, stockroom organization, and executing merchandising and promotions while maintaining high service levels with customers and co-workers.

Qualifications

• High School Diploma or GED required; college preferred.
• Minimum 1 year of management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Able to work a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Leads, supports and values customer selling in both in store and online experiences.
• Promotes a customer obsessed culture and uses greeting, re-engagement, education, add-on and thank-you techniques.
• Understands role in sales growth and store profitability.
• Manages visual presentation, merchandising, pricing and inventory accuracy.
• Executes opening/closing procedures and supervises team as MOD.
• Ensures adherence to company policies and training, and communicates effectively with customers and staff.

Skills

Customer service

Leadership

Communication

Retail management

Team coaching

Education

High School Diploma or GED

College preferred

Tools

POS system

Hand held devices

Stockroom tools

Job description

Kirkland's in Illinois is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will lead in-store and online selling, coach the team, and ensure profitability through excellent customer experiences and adherence to brand standards.

Responsibilities include opening/closing duties, stockroom organization, and executing merchandising and promotions while maintaining high service levels with customers and co-workers.