Retail Sales Leader: Customer-Obsessed Coach

The Brand House Collective; Jonesboro (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader in Jonesboro, AR to drive exceptional customer experiences and lead store operations. The role requires strong product knowledge, brand presentation, and the ability to coach a team toward selling excellence.

You will model customer-focused behaviors, oversee in-store and online sales, and ensure adherence to company policies while supporting profitability and engagement across staff and customers.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to stand and move around the store for prolonged periods.
• Ability to read and interpret company directives, handbook, and manuals.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed

Skills

Customer selling

Leadership

Interpersonal communication

Team motivation

Flexible schedule

Education

High School Diploma or GED

Tools

POS system

Job description

The Brand House Collective is seeking a Sales Leader in Jonesboro, AR to drive exceptional customer experiences and lead store operations. The role requires strong product knowledge, brand presentation, and the ability to coach a team toward selling excellence.

You will model customer-focused behaviors, oversee in-store and online sales, and ensure adherence to company policies while supporting profitability and engagement across staff and customers.