Retail Sales Leader & Customer Experience Coach

Michaels; Paso Robles (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401k match

Employee discounts

Healthcare benefits

Job summary

Michaels in Paso Robles, CA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, coach teams on selling behaviors, manage MOD coverage, POS systems, and omni-channel services like BOPIS and Same Day Delivery. The role requires 3+ years of retail leadership and a commitment to brand standards.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing SOPs and Company programs to ensure compliance with laws and requirements
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support
• Oversee in-store programs and events such as Balloons, birthday parties, and knit & sew shop operations
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits
• Champion MCC/Extend services (US only) for protection plans and offerings
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar experience
• Ensure efficient execution of BOPIS and Same Day Delivery for timely order fulfillment and omni-channel service
• Support Custom Framing operations, including customer consultations and coordination with the frame shop
• Train, coach, and develop team members through structured onboarding and ongoing skill-building
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness and compliance

Job description

Michaels in Paso Robles, CA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, coach teams on selling behaviors, manage MOD coverage, POS systems, and omni-channel services like BOPIS and Same Day Delivery. The role requires 3+ years of retail leadership and a commitment to brand standards.