Retail Sales Leader & Customer Experience Coach

Michaels; Bozeman (MT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Bozeman, MT is seeking a Sales Manager to lead a high-performing team and deliver an engaging customer experience across store operations. The role focuses on front-end execution, SOP adherence, and achieving sales and service KPIs through coaching and strong leadership.

You will oversee POS usage, loyalty enrollment, and omni-channel services like BOPIS while developing team members and protecting assets. Nights, weekends, and early mornings required.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer-focused leadership.

Responsibilities

• Lead and champion a high-performing selling culture.
• Drive sales results and customer experience.
• Coach team to follow SOPs and brand standards.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and Self-Checkout operations.
• Promote loyalty program and protection plans.
• Drive omni-channel fulfillment including BOPIS.
• Train and develop team in assigned departments.
• Maintain asset protection practices.

Skills

Retail leadership

POS systems

Tools

POS systems

Job description

Michaels in Bozeman, MT is seeking a Sales Manager to lead a high-performing team and deliver an engaging customer experience across store operations. The role focuses on front-end execution, SOP adherence, and achieving sales and service KPIs through coaching and strong leadership.

You will oversee POS usage, loyalty enrollment, and omni-channel services like BOPIS while developing team members and protecting assets. Nights, weekends, and early mornings required.