Retail Sales Leader: Customer Experience Champion

The Brand House Collective; Midlothian (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kirkland’s in Midlothian, VA seeks a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will implement store business plans and collaborate with the Store Manager to ensure processes are executed and model excellent customer behaviors to maximize sales.

This role requires building rapport with customers and team, leading by example, and driving sales growth. Weekend/evening availability and a retail-management background are expected.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year of management experience in retail or service industry.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid driver's license.
• Able to handle and transport company funds to the designated bank.
• Ability to work weekends, holidays, and evenings.
• Able to stand for prolonged periods and assist customers.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling

Interpersonal skills

Retail management

Communication

Team leadership

Education

High School Diploma or GED

College preferred

Job description

Kirkland’s in Midlothian, VA seeks a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will implement store business plans and collaborate with the Store Manager to ensure processes are executed and model excellent customer behaviors to maximize sales.

This role requires building rapport with customers and team, leading by example, and driving sales growth. Weekend/evening availability and a retail-management background are expected.