Retail Sales Leader — Coaching & Store Ops

Express & Bonobos; Franklin (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company 
|

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC seeks a Retail Sales Leader for Cool Springs to drive store operations and customer experiences.

You will coach associates, manage stockroom, merchandise flow, and scheduling while upholding policy and promotions; experience in small teams preferred.

This full-time role requires a high school diploma or equivalent, 1 year of experience, and availability nights/weekends, with benefits including health, 401(k), merchandise discount, and paid time off.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Sales accountability

Multitasking

Education

High School or Equivalent

Job description

PHOENIX Retail, LLC seeks a Retail Sales Leader for Cool Springs to drive store operations and customer experiences.

You will coach associates, manage stockroom, merchandise flow, and scheduling while upholding policy and promotions; experience in small teams preferred.

This full-time role requires a high school diploma or equivalent, 1 year of experience, and availability nights/weekends, with benefits including health, 401(k), merchandise discount, and paid time off.