Retail Sales Leader: Coach Teams & Elevate Experience

EXPRESS; Franklin (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader for its Cool Springs location in Franklin, TN. The role drives on-floor and stockroom operations, coaching associates, and delivering a superior in-store experience for customers.

You will train staff on store operations, product knowledge, and policies, while collaborating with management to optimize schedules, coverage, and omni-channel processes. Strong communication and teamwork are essential.

Qualifications

• Education: High School or equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
• Monitor and analyzes the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in-store customer experiences
• Effectively resolves customer service issues to a positive outcome
• Lead and models our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc
• Other essential functions may occur as directed by your supervisor

Skills

Retail experience

Customer service

Communication

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader for its Cool Springs location in Franklin, TN. The role drives on-floor and stockroom operations, coaching associates, and delivering a superior in-store experience for customers.

You will train staff on store operations, product knowledge, and policies, while collaborating with management to optimize schedules, coverage, and omni-channel processes. Strong communication and teamwork are essential.