Retail Sales Leader — Elevate Experience & Team

EXPRESS; Nashua (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX is seeking a Retail Sales Leader to join our team at Pheasant Lane. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Responsibilities include motivating associates, providing in-the-moment coaching, coordinating with Store Management, and ensuring coverage, product knowledge, and adherence to standards to maximize sales and customer satisfaction.

Qualifications

• High School diploma or equivalent.
• 1 year of experience requested.
• Proficient with iPad and POS registers.
• Must be available nights, weekends, and non-business hours.
• Physical requirements met.

Responsibilities

• Assist in developing and motivating associates to maximize sales.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Retail experience

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Sales Leader to join our team at Pheasant Lane. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Responsibilities include motivating associates, providing in-the-moment coaching, coordinating with Store Management, and ensuring coverage, product knowledge, and adherence to standards to maximize sales and customer satisfaction.