Retail Sales Lead & Team Coach

KnitWell Group; Baltimore (MD); On-site; USD 22,000 - 28,000; Part time

Job summary

KnitWell Group is seeking a Sales Lead at Store 1795-Festival At Woodholme-ANN-Baltimore, MD 21208. The role centers on delivering personalized customer experiences and guiding associates, with collaboration with the Store Manager to step in as manager when needed.

Ideal candidates have retail sales and management experience, strong communication skills, and flexible availability to cover evenings, weekends, and holidays.

Qualifications

• Must have retail sales experience and a track record of customer service excellence.
• Preferred management experience and ability to lead a team.
• Proficient with point-of-sale systems and technology.
• Strong communication and coaching skills for associates.
• Flexible availability including evenings, weekends, and holidays.
• Demonstrates initiative and sound decision-making within store operations.
• Able to organize tasks, delegate appropriately, and meet deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment for associates.
• Uphold high visual and operational standards while focusing on customers.
• Utilize tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to associates.

Skills

Retail sales experience

Management experience

POS proficiency

Communication & coaching

Flexible schedule

Initiative & decision making

Organization & prioritization

Job description

KnitWell Group is seeking a Sales Lead at Store 1795-Festival At Woodholme-ANN-Baltimore, MD 21208. The role centers on delivering personalized customer experiences and guiding associates, with collaboration with the Store Manager to step in as manager when needed.

Ideal candidates have retail sales and management experience, strong communication skills, and flexible availability to cover evenings, weekends, and holidays.