Retail Sales Lead: Inspire Customers, Coach Team

KnitWell Group; Annapolis (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

KnitWell Group is hiring a Sales Lead for the Annapolis location to deliver personalized customer experiences and guide associates. You will work closely with the Store Manager to master store operations and be prepared to step in as manager when needed.

The role rewards hands-on coaching, team leadership, and a commitment to exceptional customer service across evenings, weekends, and holidays. This position offers part-time, regular hours with competitive hourly pay.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Management experience

POS proficiency

coaching

Flexible availability

Initiative

Organization

Tools

POS system

Job description

KnitWell Group is hiring a Sales Lead for the Annapolis location to deliver personalized customer experiences and guide associates. You will work closely with the Store Manager to master store operations and be prepared to step in as manager when needed.

The role rewards hands-on coaching, team leadership, and a commitment to exceptional customer service across evenings, weekends, and holidays. This position offers part-time, regular hours with competitive hourly pay.