Retail Sales Lead: Inspire Teams & Elevate Store Experience

Pop Mart; Danbury (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Retail Sales Lead at the Danbury Fair Mall to mentor the sales team, uphold an exceptional customer experience, and support daily store operations. You will act as Leader on Duty, guide staff, coach associates, and help bring POP MART’s brand to life through product storytelling and engaging visuals.

The role requires at least 1 year of retail experience with leadership or key-holder responsibilities, strong communication, and a passion for pop culture.

Qualifications

• 1+ years of retail experience; leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to coach and motivate a team in a fast-paced retail environment.

Responsibilities

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as Leader on Duty in the absence of the Store Manager, guiding daily operations.
• Coach, motivate, and support Sales Associates to achieve performance goals.
• Maintain inventory accuracy and assist with back-of-house organization.
• Support shipments, merchandising, and product launches to enhance the store environment.

Skills

Leadership

Communication

Customer service

Retail experience

POS proficiency

Education

High School Diploma or equivalent

Tools

POS system

Job description

POP MART is seeking a Retail Sales Lead at the Danbury Fair Mall to mentor the sales team, uphold an exceptional customer experience, and support daily store operations. You will act as Leader on Duty, guide staff, coach associates, and help bring POP MART’s brand to life through product storytelling and engaging visuals.

The role requires at least 1 year of retail experience with leadership or key-holder responsibilities, strong communication, and a passion for pop culture.