Retail Sales Lead — Inspire Customers & Lead Team

POP MART; Connecticut; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Job summary

POP MART is hiring a Retail Sales Lead for our Danbury Fair Mall location. You will lead daily store operations, coach Sales Associates, and deliver an exceptional customer experience that brings POP MART's brand to life for collectors and shoppers alike.

As Leader on Duty, you will oversee opening/closing, merchandising, inventory, and POS activities, while promoting product launches and exclusive collaborations in a fast-paced environment.

Qualifications

• 1+ years of retail experience; leadership, keyholder, or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong communication, coaching, and interpersonal skills.
• Ability to motivate others while fostering a collaborative, inclusive team environment.
• Strong organizational skills with excellent attention to detail.
• Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
• Demonstrated ability to interpret business metrics and use data to improve store performance.
• Ability to adapt quickly to changing priorities and business needs.
• Basic computer and POS proficiency.

Responsibilities

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
• Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
• Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, and exclusive collaborations.
• Foster an energetic, inclusive, and engaging environment for customers and team members alike.
• Help achieve and exceed store sales goals and KPIs, including sales, conversion, UPT, ATV, and customer engagement.
• Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable recommendations.
• Execute opening and closing procedures while ensuring operational excellence and compliance with policies.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Accurately process transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
• Help protect company assets by following cash handling, safety, and loss prevention procedures.
• Execute visual merchandising standards, displays, and planograms for product launches.
• Refresh merchandising based on inventory levels and business priorities.
• Maintain inventory accuracy and ensure merchandise is available for customers.
• Serve as a knowledgeable brand ambassador by staying current on POP MART products and initiatives.
• Support in-store events, collector experiences, and brand initiatives.

Skills

Retail leadership

Customer experience

Communication

Coaching

Organizational skills

Data interpretation

POS proficiency

Decision making

Education

High School Diploma or equivalent

Job description

POP MART is hiring a Retail Sales Lead for our Danbury Fair Mall location. You will lead daily store operations, coach Sales Associates, and deliver an exceptional customer experience that brings POP MART's brand to life for collectors and shoppers alike.

As Leader on Duty, you will oversee opening/closing, merchandising, inventory, and POS activities, while promoting product launches and exclusive collaborations in a fast-paced environment.