Retail Sales Lead — Inspire Teams & Elevate Service

J. Jill; Massachusetts; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly wage with bonuses

Associate discount

Career growth opportunities

Employee assistance program

Paid time off & sick leave

Job summary

J.Jill is seeking a Sales Lead to support store leadership, drive sales, and create meaningful connections with customers and the community.

You will train and coach teammates, deliver personalized styling, handle store operations, and maintain deep product knowledge to ensure a polished, inclusive shopping experience for every guest. This role offers a competitive hourly wage with incentives and opportunities for career growth.

Qualifications

• 1+ years of retail experience in women’s specialty retail or sales.
• Passion for customer service and building relationships.
• Strong ability to support, inspire, and motivate a team.
• Proven track record of contributing to sales and customer engagement.
• Excellent communication skills and a positive, solution-oriented mindset.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions. Support community engagement initiatives to strengthen brand presence.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail experience

Customer service

Team leadership

Sales driven

Communication skills

Flexible schedule

Job description

J.Jill is seeking a Sales Lead to support store leadership, drive sales, and create meaningful connections with customers and the community.

You will train and coach teammates, deliver personalized styling, handle store operations, and maintain deep product knowledge to ensure a polished, inclusive shopping experience for every guest. This role offers a competitive hourly wage with incentives and opportunities for career growth.