Retail Sales Lead — Elevate Customer Experience & Coaching

LOFT; Massachusetts; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts for LOFT and sis

Professional development

Community impact through partnerships

Job summary

LOFT is seeking a Sales Lead at The Shops at Chestnut Hill, MA. You’ll play a key role in delivering personalized customer experiences and guiding associates, partnering with the Store Manager to run daily store operations.

You will represent the brand, coach teammates, uphold standards, and help create an inclusive, high-energy environment while driving sales and omnichannel service.

This role is part-time with evenings, weekends, and holidays, offering development opportunities within LOFT.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient with point-of-sale systems.
• Excellent communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.
• Able to make thoughtful, initiative-driven decisions.
• Strong organization, delegation, and prioritization abilities.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can excel in customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and enable omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible scheduling

Decision making

Organizational skills

Tools

POS System

Job description

LOFT is seeking a Sales Lead at The Shops at Chestnut Hill, MA. You’ll play a key role in delivering personalized customer experiences and guiding associates, partnering with the Store Manager to run daily store operations.

You will represent the brand, coach teammates, uphold standards, and help create an inclusive, high-energy environment while driving sales and omnichannel service.

This role is part-time with evenings, weekends, and holidays, offering development opportunities within LOFT.