Sales Lead & Team Coach | Omnichannel Retail

LOFT; Dedham (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and avenues

Community impact

Job summary

LOFT in Dedham, MA is seeking a Sales Lead to model exceptional customer experiences and support associates. You will collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes delivering personalized service, coaching teammates, maintaining brand standards, and driving a seamless omnichannel experience through available tools.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Customer service

Leadership

POS system

Tools

POS system

Job description

LOFT in Dedham, MA is seeking a Sales Lead to model exceptional customer experiences and support associates. You will collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes delivering personalized service, coaching teammates, maintaining brand standards, and driving a seamless omnichannel experience through available tools.