Retail Sales Lead — Elevate Brand & Customer Experience

HOKA; National Harbor (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

HOKA in National Harbor, MD is seeking a Sales Lead to drive store performance and deliver exceptional customer service. You’ll serve as Manager on Duty, opening and closing the store, and partner with management to achieve sales targets and KPIs through inspiring leadership.

You’ll stay current on HOKA Expert Service Program and product technology, educate customers, and foster a welcoming, energetic store environment that reflects the Deckers Brands values.

Qualifications

• Two years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Serve as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Skills

Customer service

Communication

Team player

Self-starter

Multitasking

Education

High School Diploma or GED

Job description

HOKA in National Harbor, MD is seeking a Sales Lead to drive store performance and deliver exceptional customer service. You’ll serve as Manager on Duty, opening and closing the store, and partner with management to achieve sales targets and KPIs through inspiring leadership.

You’ll stay current on HOKA Expert Service Program and product technology, educate customers, and foster a welcoming, energetic store environment that reflects the Deckers Brands values.