Retail Sales Lead & Customer Experience Coach

West Marine; West Islip (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision benefits

401k

Paid time off

Job summary

West Marine in West Islip, NY is seeking a Sales Lead to drive store performance through leadership and high-level customer service. You will guide crew, manage daily operations, and wage strategies to meet annual sales goals while ensuring safety and store standards.

Responsibilities include training staff, handling omni-fulfillment, processing transactions, and building customer relationships with boating products.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Strong verbal and written communication skills.
• Excellent sales and customer service abilities.
• Proficient in Microsoft Office or related software.

Responsibilities

• Guide and develop Crew Members for excellent store operations and customer service.
• Lead by example, greeting and engaging customers to fulfill boating needs.
• Effectively prioritize and plan to drive results and meet business goals.
• Train Crew Members to handle various transactions and provide exceptional service.
• Recruit, onboard, and train high-performing Crew Members.
• Manage Omni-Fulfillment operations.
• Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
• Work with the team to grow wholesale business and market share through planning and goal setting.
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items.

Skills

Verbal communication

Written communication

Sales skills

Customer service

Attention to detail

Time management

Analytical thinking

Leadership

Prioritization

Microsoft Office

Education

High school diploma or equivalent

Two years of related experience preferred

Tools

None

Job description

West Marine in West Islip, NY is seeking a Sales Lead to drive store performance through leadership and high-level customer service. You will guide crew, manage daily operations, and wage strategies to meet annual sales goals while ensuring safety and store standards.

Responsibilities include training staff, handling omni-fulfillment, processing transactions, and building customer relationships with boating products.