Retail Sales Lead & Customer Experience Coach

Staples; State College (Centre County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with company match

Dental and vision insurance

Associate discounts on in-store and在线/

Discounts at hundreds of retailers

Job summary

Staples in State College, PA, is seeking a Retail Sales Supervisor to lead front-of-store operations, champion customer engagement, and oversee sales and service improvements. You will guide daily merchandising, coach staff, and drive conversions through consultative selling.

The role emphasizes coaching, flexibility, and delivering a great customer experience across all store areas. Full-time schedule with benefits is available.

Qualifications

• Flexible schedule based on store needs.
• Experience in selling retail products or services.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and adaptability to changing priorities.
• Experience coaching a team and/or supervising others.
• Ability to work in a fast-paced and sometimes stressful environment.
• Ability to manage conflicts in a constructive manner.
• Operate with honesty and integrity regarding customer and business information.
• Ability to lift/move 10–50 pounds, climb ladders, stand and walk.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer.
• Own weekly sales and merchandising activities.
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store.
• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned.
• Remain available and always support an engaging environment.
• Complete daily tasks for merchandising and sales opportunities within the store.
• Assist with completing and delegating operational tasks in partnership with the GM.
• Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback.
• Be flexible to perform other duties as assigned.

Skills

Flexible schedule

Customer engagement

Coaching experience

Communication skills

Team supervision

Conflict management

Integrity

Lifting and mobility

Job description

Staples in State College, PA, is seeking a Retail Sales Supervisor to lead front-of-store operations, champion customer engagement, and oversee sales and service improvements. You will guide daily merchandising, coach staff, and drive conversions through consultative selling.

The role emphasizes coaching, flexibility, and delivering a great customer experience across all store areas. Full-time schedule with benefits is available.