Retail Sales Lead & Customer Experience Coach

LOFT; Pearl (MS); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Pearl, MS is seeking a Sales Lead to model excellent customer experiences and guide associates. You will collaborate with the Store Manager to master store functions and be ready to step in as manager when needed.

You’ll lead by example, coach on-the-floor interactions, support onboarding, and ensure the brand’s standards while driving a seamless omnichannel experience for customers.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficient with a point-of-sale system.
• Strong communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.
• Ability to organize, delegate, and prioritize assignments.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS familiarity

Coaching

Flexible availability

Decision making

Organization skills

Tools

Point-of-sale system

Job description

LOFT in Pearl, MS is seeking a Sales Lead to model excellent customer experiences and guide associates. You will collaborate with the Store Manager to master store functions and be ready to step in as manager when needed.

You’ll lead by example, coach on-the-floor interactions, support onboarding, and ensure the brand’s standards while driving a seamless omnichannel experience for customers.