Store Sales Lead — Customer Experience Coach

LOFT; Cypress (TX); On-site; USD 36,000 - 60,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact partnerships

Job summary

LOFT in Cypress, TX is seeking a Sales Lead to support store leadership, model exceptional customer experiences and guide associates toward personalized service. You will become an expert on store functions so you are ready to step in as manager when needed.

The role emphasizes coaching, team development, and maintaining high visual and operational standards while focusing on the customer. Flexible evenings, weekends, and holidays are required.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management

Coaching

Communication

POS operation

Flexible hours

Tools

POS system

Job description

LOFT in Cypress, TX is seeking a Sales Lead to support store leadership, model exceptional customer experiences and guide associates toward personalized service. You will become an expert on store functions so you are ready to step in as manager when needed.

The role emphasizes coaching, team development, and maintaining high visual and operational standards while focusing on the customer. Flexible evenings, weekends, and holidays are required.