Retail Sales Lead & Customer Experience Coach

KnitWell Group; Orlando (FL); On-site; USD 26,000 - 42,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and careerAdv

Job summary

KnitWell Group seeks a Sales Lead for our Orlando, FL store. You will model exceptional customer experiences, guide associates, and collaborate with the Store Manager to prepare to step in as manager when needed.

You’ll focus on brand representation, coaching, and building an inclusive, high-performing team while upholding visual and operational standards. This role emphasizes customer-centric service and omnichannel support to drive sales.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and able to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Able to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Coaching

POS system

Customer service

Time management

Tools

Point-of-Sale (POS)

Job description

KnitWell Group seeks a Sales Lead for our Orlando, FL store. You will model exceptional customer experiences, guide associates, and collaborate with the Store Manager to prepare to step in as manager when needed.

You’ll focus on brand representation, coaching, and building an inclusive, high-performing team while upholding visual and operational standards. This role emphasizes customer-centric service and omnichannel support to drive sales.