Retail Sales Lead & Customer Experience Coach

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk, VA seeks a Supervisory Sales Associate to lead associates, deliver premier customer service, and support daily store operations. You will drive sales, protect assets, and ensure merchandise is presented to meet brand standards.

The role requires supervisory experience, strong communication, and the ability to coach a team while delivering outstanding service to customers.

Qualifications

• 1 year of Retail or relevant work experience required.
• 1 year of lead or supervisory experience required.
• Strong interpersonal and communication skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Basic math and cash-handling skills.

Responsibilities

• Proactively engage customers and assess their needs.
• Maintain store appearance and organization.
• Cross-sell and upsell based on customer needs and promotions.
• Process POS transactions and handle cash accurately.
• Provide coaching and feedback to sales associates and assist with training.
• Open/close locations and supervise daily operations.

Skills

Customer Service

Sales

Leadership

Communication

Teamwork

Tools

Point-of-Sales System

Cash Handling

Inventory Management

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk, VA seeks a Supervisory Sales Associate to lead associates, deliver premier customer service, and support daily store operations. You will drive sales, protect assets, and ensure merchandise is presented to meet brand standards.

The role requires supervisory experience, strong communication, and the ability to coach a team while delivering outstanding service to customers.