Retail Sales Lead & Customer Experience Coach

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

NAVY Exchange Service Command (NEXCOM) in Virginia Beach, VA, seeks a Supervisory Sales Associate to lead store associates, deliver premier customer service, and promote our products and services. You will guide the team to maintain a positive, productive work environment and stay informed about current promotions and STAR card benefits.

The role requires 1-2 years of retail experience with at least 1 year in a lead or supervisory capacity, and strong communication skills.

Qualifications

• 1-2 years of retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.
• Strong customer service, communication, and teamwork skills.

Responsibilities

• Assist customers and highlight products and services.
• Direct customers to merchandise and inform them about promotions.
• Provide premier customer service and maintain positive relationships.
• Cross-sell and upsell products based on customer needs.
• Operate POS system, process payments, and handle paperwork.

Skills

Customer Service

Leadership

Communication Skills

Job description

NAVY Exchange Service Command (NEXCOM) in Virginia Beach, VA, seeks a Supervisory Sales Associate to lead store associates, deliver premier customer service, and promote our products and services. You will guide the team to maintain a positive, productive work environment and stay informed about current promotions and STAR card benefits.

The role requires 1-2 years of retail experience with at least 1 year in a lead or supervisory capacity, and strong communication skills.