Lead Retail Sales Associate

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Pensacola (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

The NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Pensacola location is seeking a Supervisory Sales Associate to lead a team of associates and deliver exceptional customer service. You will engage customers, identify needs, and guide them to merchandise, promotions, and services while upholding the brand image and store standards.

You will supervise daily store operations, including inventory control, POS transactions, and reporting, while coaching and developing staff.

Qualifications

• 1 year of clerical office or retail sales experience with demonstrated satisfactory performance.
• 1 year progressively responsible experience in retail sales.

Responsibilities

• Proactively engage and connect with customers, assess needs and direct them to merchandise, promotions, and services.
• Maintain store appearance and organization to support efficient operations.
• Cross-sell and upsell by presenting latest trends and promotions, using product knowledge and company tools.
• Handle POS transactions, cash handling, discounts, gift cards, and reconciliations; complete necessary paperwork and reports.
• Provide coaching and supervision to sales associates; may open/close locations and ensure a positive, productive work environment.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

The NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Pensacola location is seeking a Supervisory Sales Associate to lead a team of associates and deliver exceptional customer service. You will engage customers, identify needs, and guide them to merchandise, promotions, and services while upholding the brand image and store standards.

You will supervise daily store operations, including inventory control, POS transactions, and reporting, while coaching and developing staff.