Retail Sales Lead: Coaching & Customer-Experience Champion

knitwellgroup; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and careerAdv

Job summary

Ann Taylor in Pittsburgh is seeking a Sales Lead to drive personalized customer experiences and guide associates. You will partner with the Store Manager to master store functions and step in as manager when needed.

Preferred candidates have retail sales and management experience, strong communication, and a flexible schedule including evenings, weekends, and holidays, with a focus on coaching and achieving sales goals.

Qualifications

• 6 months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors
• Assist store leaders with onboarding and developing an effective, highly engaged team
• Support an inclusive store environment for associates where everyone feels welcome and engaged
• Uphold the highest visual and operational standards while keeping the focus on the customer
• Use tools to drive a customer-focused team environment and profitable business
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions
• Build productive relationships by sharing ideas and supporting the team
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience
• Seamlessly step into the role of manager when needed

Skills

Retail sales

Leadership

POS proficiency

Customer service

Communication

Tools

POS system

Merchandising tools

Job description

Ann Taylor in Pittsburgh is seeking a Sales Lead to drive personalized customer experiences and guide associates. You will partner with the Store Manager to master store functions and step in as manager when needed.

Preferred candidates have retail sales and management experience, strong communication, and a flexible schedule including evenings, weekends, and holidays, with a focus on coaching and achieving sales goals.