Retail Sales Manager: Lead & Inspire Customer Experience

knitwellgroup; Mt. Lebanon (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community impact through philanthropic

Discretionary merit-based bonuses

Job summary

Ann Taylor is seeking a Sales Manager to lead and inspire a store team in Mt Lebanon, PA. You will partner with the Store Manager to drive omnichannel sales, coach associates, and foster a welcoming environment for customers.

Responsibilities include onboarding, coaching, maintaining brand standards, and balancing sales with store operations to achieve performance goals. The role emphasizes hospitality, excellent service, and strong people leadership.

Qualifications

• 1 year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities to drive the store's performance, including financial and operational objectives.
• Balance selling responsibilities and overall store operations activities.

Skills

Retail management

Customer service

People management

Hospitality mindset

Interpersonal skills

POS technology

Business acumen

Tools

POS system

Job description

Ann Taylor is seeking a Sales Manager to lead and inspire a store team in Mt Lebanon, PA. You will partner with the Store Manager to drive omnichannel sales, coach associates, and foster a welcoming environment for customers.

Responsibilities include onboarding, coaching, maintaining brand standards, and balancing sales with store operations to achieve performance goals. The role emphasizes hospitality, excellent service, and strong people leadership.