Retail Sales Lead & Coach — Omnichannel Experience

N23 Premium Brands Opco LLC; Natick (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group is seeking a Sales Lead for Store 2520 Natick Mall in Natick, MA. You will focus on delivering personalized customer experiences, guiding and supporting associates, and collaborating with the Store Manager to step in as manager when needed.

The role emphasizes customer-first service, developing a high-performing team, and upholding brand standards while driving sales. Part-time scheduling and opportunities across our brands are available.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible availability

Decision making

Team leadership

Tools

Point-of-sale system

Job description

KnitWell Group is seeking a Sales Lead for Store 2520 Natick Mall in Natick, MA. You will focus on delivering personalized customer experiences, guiding and supporting associates, and collaborating with the Store Manager to step in as manager when needed.

The role emphasizes customer-first service, developing a high-performing team, and upholding brand standards while driving sales. Part-time scheduling and opportunities across our brands are available.