Retail Sales Lead & Coach: Elevate Customer Experience

KnitWell Group; Troy (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and growth

Community impact through philanthropy

Job summary

LOFT in Troy, MI is seeking a Sales Lead to partner with the Store Manager in delivering personalized customer experiences and guiding a team of associates. You will model the brand's standards, assist onboarding, develop a highly engaged team, uphold visual and operational excellence, and ensure an seamless omnichannel experience using available tools, while stepping in as manager when needed.

Flexible availability, including evenings, weekends, and holidays, is required to support store goals

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions and managing priorities.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

Skills

Retail sales

Customer service

Leadership

Communication

Tools

POS system

Job description

LOFT in Troy, MI is seeking a Sales Lead to partner with the Store Manager in delivering personalized customer experiences and guiding a team of associates. You will model the brand's standards, assist onboarding, develop a highly engaged team, uphold visual and operational excellence, and ensure an seamless omnichannel experience using available tools, while stepping in as manager when needed.

Flexible availability, including evenings, weekends, and holidays, is required to support store goals