Retail Sales Specialist – Customer Experience & Engagement

Macy's; Bowie (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Job summary

Macy's is seeking a Retail Selling Colleague who blends selling with genuine hospitality to create standout shopping experiences. You understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in fitting rooms.

You will help keep the space clean and inviting while working with a team to achieve selling goals and provide exceptional service.

Qualifications

• Provide friendly, personalized customer service and build relationships with shoppers.
• Meet selling goals while delivering a high standard of hospitality and product knowledge.
• Work as part of a team to maintain a welcoming store environment and effective merchandise presentation.

Responsibilities

• Greet customers, assess needs, and recommend products that fit preferences.
• Drive sales and guide customers through their shopping journey from entry to checkout.
• Maintain clean, organized selling floor and fitting rooms; support merchandise accuracy and pricing.
• Engage customers with loyalty programs and leave a positive, memorable impression.

Job description

Macy's is seeking a Retail Selling Colleague who blends selling with genuine hospitality to create standout shopping experiences. You understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in fitting rooms.

You will help keep the space clean and inviting while working with a team to achieve selling goals and provide exceptional service.