Retail Sales Associate — Fashion & Customer Experience

Express; Holyoke (MA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX RETAIL, LLC is seeking a Retail Sales Associate for our Holyoke Mall location. You will provide an exceptional in-store shopping experience, assist with stocking, clean and organize the sales floor, and support product launches according to SOP.

Your role includes processing transactions efficiently and promoting Express loyalty programs. The position requires 0-2 years of retail experience, strong customer service and communication skills, and availability for nights and weekends.

Qualifications

• High School or equivalent required.
• 0-2 years of relevant retail experience (minimum 6 months).
• Proficient with iPad and POS registers.
• Flexible availability including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety of associates and customers.
• Assist with product launch changes according to SOP.
• Provide a great customer experience and drive loyalty programs.
• Process transactions quickly and accurately to reduce wait times.
• Resolve customer service issues and escalate when needed.

Skills

Customer service

Communication skills

Team collaboration

Education

High School or equivalent

Tools

iPad

POS registers

Job description

PHOENIX RETAIL, LLC is seeking a Retail Sales Associate for our Holyoke Mall location. You will provide an exceptional in-store shopping experience, assist with stocking, clean and organize the sales floor, and support product launches according to SOP.

Your role includes processing transactions efficiently and promoting Express loyalty programs. The position requires 0-2 years of retail experience, strong customer service and communication skills, and availability for nights and weekends.