Retail Sales Associate - Modern Fashion & Customer Experience

EXPRESS; Pottstown (IL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express, seeks a Retail Sales Associate to provide a high-quality in-store shopping experience. You will assist with stocking, cleaning, and merchandising while helping customers and processing transactions.

The role emphasizes customer service, teamwork, and adherence to store policies. Availability includes nights and weekends; full-time benefits are offered with competitive compensation and growth opportunities.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escape further – communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC, operating Express, seeks a Retail Sales Associate to provide a high-quality in-store shopping experience. You will assist with stocking, cleaning, and merchandising while helping customers and processing transactions.

The role emphasizes customer service, teamwork, and adherence to store policies. Availability includes nights and weekends; full-time benefits are offered with competitive compensation and growth opportunities.