Retail Sales Associate — Elevate the Customer Experience

EXPRESS; Wellington (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Associate for the Wellington store to deliver a high-quality in-store experience. You will assist customers, stock merchandise, and maintain an inviting sales floor while following store SOPs and policies.

The role emphasizes strong customer service, teamwork, and the ability to handle transactions efficiently. Part-time hours, with nights and weekends required, and the opportunity to participate in the Express brand’s loyalty programs.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication

Teamwork

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Sales Associate for the Wellington store to deliver a high-quality in-store experience. You will assist customers, stock merchandise, and maintain an inviting sales floor while following store SOPs and policies.

The role emphasizes strong customer service, teamwork, and the ability to handle transactions efficiently. Part-time hours, with nights and weekends required, and the opportunity to participate in the Express brand’s loyalty programs.