Retail Sales Associate: Customer Service & Merchandising

Citi Trends, Inc.; Marion (SC); On-site; USD 17,000 - 19,000; Full time

Job summary

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and maintaining knowledge of merchandise to ensure customer satisfaction.

This role requires proactive engagement with shoppers, integrity, clear communication, and the ability to work effectively in a fast-paced retail environment. The position supports a positive work culture, assists with store operations, price changes, and loss prevention efforts while providing friendly, efficient service to

Qualifications

• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform basic math calculations.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balance register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication skills

Organizational skills

Flexible schedule

Basic math

Education

High school diploma or equivalent

Job description

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and maintaining knowledge of merchandise to ensure customer satisfaction.

This role requires proactive engagement with shoppers, integrity, clear communication, and the ability to work effectively in a fast-paced retail environment. The position supports a positive work culture, assists with store operations, price changes, and loss prevention efforts while providing friendly, efficient service to