Dynamic Retail Sales Associate

Citi Trends, Inc.; Monroe (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and possessing knowledge of the merchandise to ensure customer satisfaction.

This role requires a proactive, vigilant individual who stays engaged with customers and upholds integrity in a dynamic retail setting. The position supports building a positive work culture, drives employee involvement, and aids change management efforts within Store Operations.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, and inviting them to return.
• Follows all safety procedures.
• Maintains a professional, neat appearance with a name tag.
• Assists management in merchandising the sales floor according to stock levels.
• Explains exchange/refund policies to customers after transactions.
• Assists Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses and reporting incidents.
• Performs other duties as may be assigned.

Skills

Communication skills

Organizational skills

Flexibility in schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

The Sales Associate at CITITRENDS, Inc. is responsible for delivering excellent customer service and possessing knowledge of the merchandise to ensure customer satisfaction.

This role requires a proactive, vigilant individual who stays engaged with customers and upholds integrity in a dynamic retail setting. The position supports building a positive work culture, drives employee involvement, and aids change management efforts within Store Operations.