Retail Sales Associate: Customer Service & Merchandising

Citi Trends, Inc.; Hot Springs (AR); On-site; USD 25,000 - 32,000; Full time

Job summary

Citi Trends, Inc. in Hot Springs, AR is seeking a Sales Associate to deliver excellent customer service and assist with merchandise knowledge. The role emphasizes proactive engagement with customers, integrity, and effective communication in a fast-paced retail environment.

You will support store operations, follow company policies on transactions, returns, loss prevention, and maintain a neat, professional appearance while helping to grow shopper satisfaction and store performance.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and organizational skills.
• Ability to work nights and weekends.
• Basic math for transactions.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently at checkout.
• Handles all cash, checks and credit cards correctly per policy.
• Obtains management approval for returns, voids and checks.
• Maintains store cleanliness and housekeeping duties as assigned.
• Provides proper customer service: greets customers, follows fitting room policies, rings up customers promptly, thanks customers, invites return.

Skills

Communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. in Hot Springs, AR is seeking a Sales Associate to deliver excellent customer service and assist with merchandise knowledge. The role emphasizes proactive engagement with customers, integrity, and effective communication in a fast-paced retail environment.

You will support store operations, follow company policies on transactions, returns, loss prevention, and maintain a neat, professional appearance while helping to grow shopper satisfaction and store performance.