Retail Sales Associate / Customer Service

Elements Massage; Meridian (ID); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Free massage

Monthly bonuses

Paid vacation

Insurance benefits

Job summary

Elements Massage in Boise and Meridian is seeking a Wellness Membership Advisor to lead sales and friendly customer service for our Wellness Program. You enroll clients month-to-month and create an exceptional studio experience.

You’ll be the first and last face of hospitality, handle paperwork and payments efficiently, and collaborate with Managers and Therapists to deliver outstanding service. Weekend/evening availability preferred.

Qualifications

• Minimum one year of sales and customer service experience in a retail environment.
• Team-oriented thinker with ability to learn new software.

Responsibilities

• Follow our proven sales process to enroll clients into the Wellness Program.
• Be the first and final face of hospitality, on the phone or in studio.
• Ensure paperwork and payment processes are brief, painless and accurate.
• Work with Managers and Massage Therapists to create a positive client experience.

Skills

Sales experience

Customer service

Communication skills

Job description

Overview

Elements Massage in Boise and Meridian are looking for engaging and outgoing personalities for our Wellness Membership Advisor (WMA) position. Our WMAs lead the sales and customer service of our members and new clients. They create an exceptional experience for our clients every time they enter the studio.

Our business is built on Wellness Program sales and we award our team when we meet our objectives.

• Free monthly massage

• Monthly bonuses

• Paid vacation

• Full Insurance benefits for eligible employees, retirement and child care benefits and much more

The responsibilities are:

• Following our proven sales process to enroll clients into the Elements Massage Wellness Program, a no hassle, month to month membership plan
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless and accurate
• Working as a team with our Managers and Massage Therapists to create a positive environment where clients receive the experience they deserve

The ideal candidate possesses the following skills:

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
• Must like talking, but more important, love listening
• Be capable of turning every incident of client criticism into a story of great client service. In return, we will provide:
• The opportunity to be part of a team that is focused on the wellness of others
• A warm, professional atmosphere
• Training and proven processes to support your success
• Variety in your work that is both challenging and rewarding

Qualified candidates should have at least one year of sales and customer service experience in a retail environment, be a team oriented thinker and possess the ability to learn new computer software.

Job Information:

• 18-36 per week
• $15-$17 hourly
• Willingness to work weekends and evenings

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.