Retail Sales Associate / Customer Service

Elements Massage; Arizona; Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Hourly pay: $16.00–$17.00

Commissions based on monthly Wellness‑

Medical, vision and dental insurance (

Complimentary monthly massage

Job summary

Elements Massage in Arizona seeks a Retail Sales Associate / Customer Service Associate to deliver an exceptional massage experience and to promote the wellness program. You will guide clients through the membership option and follow our proven sales process to enroll them while maintaining a hospitable studio environment.

Ideal candidates have at least 1 year of direct sales experience, enjoy talking with clients, and can listen attentively to meet their wellness needs.

Qualifications

• 1 year of direct sales experience; selling memberships and service plans in‑person.
• Customer service in a spa‑like environment preferred.
• Ability to listen to clients and enroll them in the Wellness Program.
• Familiarity with office tools and basic computer programs.
• Familiarity with modern office tools; scheduling and payments processed digitally.

Responsibilities

• Create an exceptional massage experience for all clients who enter the studio.
• Inform clients about the Elements Wellness Program membership.
• Follow our sales process to enroll clients into the Wellness Program.
• Be the first and final face of hospitality, on the phone or in‑studio.
• Ensure client paperwork and payments are brief, painless and accurate.
• Work with Managers and Massage Therapists to keep clients at the center.

Skills

Customer service

Sales

Communication

Teamwork

Hospitality

Tools

Scheduling software

POS systems

Office tools

Job description

Overview

WINNER of 2014 Franchisee of the Year!

No. 1 in Newsweek 2019 America's Best Customer Service list in the 'Spa, Wellness and Beauty' category!

Welcome to the Elements Massage Family! Our family includes: Goodyear, Glendale and Peoria.

We strive to be the best employer of Wellness Membership Advisors in Arizona!

Seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness.

Allow Us to Introduce Ourselves!

We’re delighted you’ve taken the first step in joining Elements Massage. We are one of the nation’s largest and fastest growing massage brands, and our success is due to the talents of people like you! We love working with individuals who believe in sales with a purpose.

First things first, a little bit about us…

Elements Massage personalizes every experience for our clients by providing a customer centric approach and matching a client’s needs with the appropriate massage therapist. By focusing on personalization, we promote a benefit that fills a gap in our consumers’ lives and differentiates Elements Massage in the market. The Wellness Program membership gives clients an opportunity to take time for themselves every month and can be the cornerstone of their health and wellness routine. Founded by a massage therapist in 2006, Elements Massage believes every position and every task is equally important in our ability to fulfill The Elements Promise™, which is our massage guarantee.

Not only do we strive to provide an amazing service to our clients, but it is equally important that we provide a safe, harmonious and amazing culture for our employees. The work we do every day is life changing. Why should our work environment be any different? We believe that everyone on our team contributes to the wellbeing of each and every client in their own personal way. And it is our duty to support you in your growth, confidence, and success at our studio.

Studio Specific Benefits

• Pay $16.00 an hour for part time and $17.00 an hour for full time.
• Commissions and bonuses based on monthly conversion of 30% or higher.
• Medical, vision and dental insurance if you work 30+ hours a week
• A complimentary monthly massage at the studio

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• At least 1 year of prior direct sales experience required; selling memberships, warranty or service plans in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.