Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Denver (CO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion 숫?

Job summary

Elements Massage Denver West is seeking a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for every client. You will inform clients about the Wellness Program and guide them through enrollment while delivering hospitality in both phone and studio interactions.

The role emphasizes selling memberships, assisting with paperwork, and collaborating with managers and therapists to place the client at the center of every visit.

Qualifications

• Must follow our sales process to enroll members.
• Excellent listening and communication with clients.
• Experience in retail sales or membership services.
• Customer service in spa-like settings preferred.
• Familiar with scheduling and payments software.

Responsibilities

• Educate clients about Elements Massage Wellness Program.
• Enroll clients into the Wellness Program.
• Greet clients in-person and on the phone with hospitality.
• Process paperwork and payments quickly and accurately.
• Collaborate with managers and therapists to create client-centered environment.
• Assist with administrative duties as assigned.

Skills

Sales process

Active listening

Customer service

Retail sales

Hospitality mindset

Membership selling

Education

High school diploma or equivalent

Tools

Scheduling software

POS systems

Job description

• Bonuses based on monthly conversion numbers
• A complimentary monthly massage at the studio
• 401k, Vision, Dental, Health Insurance, Life Insurance and Disability Insurance

Studio Benefits

• Competitive pay
• Bonuses based on monthly conversion numbers
• A complimentary monthly massage at the studio
• 401k, Vision, Dental, Health Insurance, Life Insurance and Disability Insurance

Job Type Full-time

Pay up to $18-$19/hour plus bonuses

Education

• High school or equivalent (Required)

Additional Compensation

• Commission
• Bonuses
• Store Discounts

This Job Is Ideal for Someone Who Is

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Responsibilities and Duties

Elements Massage Denver West is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Assist with administrative duties as assigned

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.