Retail Sales Associate – Customer Experience & Upsell

Navy Exchange Service Command; Virginia Beach (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange Service Command (NEXCOM) Oceana is seeking a Sales Associate to be the face of our store in Virginia Beach. You will assist customers, help them recognize the need for our products and services, and articulate our purpose in an educational, insightful, and professional manner.

A positive, outgoing nature that enjoys serving others is essential. This role involves customer service, merchandising, POS transactions, inventory, and teamwork.

Qualifications

• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Basic math functions such as addition, subtraction, and calculation.
• Ability to multi-task and work as part of a team.

Responsibilities

• CUSTOMER SERVICE - Proactively engage and make a connection with customers.
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
• ORGANIZATION - Maintaining store appearance.
• SALES - Cross-selling products and knowing layout of the store.
• Upselling products.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.
• INVENTORY - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• DEPENDABILITY - Adherence to assigned work schedule.
• Other Duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Sales skills

Math

Education

High school diploma or equivalent

Job description

Navy Exchange Service Command (NEXCOM) Oceana is seeking a Sales Associate to be the face of our store in Virginia Beach. You will assist customers, help them recognize the need for our products and services, and articulate our purpose in an educational, insightful, and professional manner.

A positive, outgoing nature that enjoys serving others is essential. This role involves customer service, merchandising, POS transactions, inventory, and teamwork.