Retail Sales Associate - 4410

FirstCash, Inc.; Durham (NC); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan (401(k))

Tuition reimbursement

Employee discounts

Earned wage access

Job summary

FirstCash, Inc. is seeking entry-level, full-time Retail Sales Associate for pawn store locations nationwide. The role combines customer service with lending and retail transactions, including jewelry, tools, electronics, and firearms in FFL locations.

Hourly wage ranges from $15.00 to $19.00 plus commission on transactions; commission up to 8% of gross profit with potential to add about $1 per hour. Benefits include medical/dental/vision, earned wage access, vacation, personal/sick leave,

Qualifications

• Cash handling experience
• Strong math skills for quick calculations
• Excellent customer service and communication
• Team oriented and flexible for store scheduling
• Ability to multitask in a fast-paced environment

Responsibilities

• Greet and assist customers with sales and loans
• Process transactions and maintain POS accuracy
• Keep the sales floor stocked and organized
• Follow policies for cash handling and regulatory requirements
• Collaborate with team to deliver positive customer experience

Skills

Cash handling

Math calculations

Communication

Team oriented

multitasking

Education

High School Diploma or GED

Tools

POS system

Job description

Full‑Time Retail Sales Associate

$15.00 to $19.00 per hour plus commission on all transactions.

Commission potential: up to 8% of transaction profit, which may add an average of $1.00 per hour on top of the hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Retail store hours: 9 AM‑6 PM, many stores closed on Sundays.
• Earned Wage Access program: withdraw up to 50% of wages earned up to seven times per payroll cycle, available from the second day of employment.
• Unlimited commission above base rate.
• Paid vacation: one week after six months, an additional week after one year, and two weeks each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2‑5) and 24 hours after five years.
• Employee discounts from the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Retail Sales Associate works with the entire store team to deliver customer service on both the lending and retail sides of the business. Responsibilities include greeting, engaging, and assisting customers with sales, loans, and other transactions across a wide range of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Responsibilities

• Greet and interact with all customers to build rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures.
• Maintain a clean, stocked sales floor and presentable merchandise displays.
• Process sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle cash and negotiable items following company policies and regulations.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers using respectful and effective communication tools.
• Partner with all employees to create a positive customer experience.
• Complete assigned training successfully.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) in accordance with law.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve items from exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Willing to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point‑of‑Sale (POS) and common office machines.

Bilingual applicants are encouraged to apply.

Commission Plan Information

The commission incentive plan is proprietary. Pawnbrokers may earn 2‑8% commission based on the gross profit of their personal performance. More details are provided during the interview process.

Pay rates comply with applicable local minimum wage requirements.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.