Retail Sales Associate - 0103

FirstCash, Inc.; District Heights (MD); On-site; USD 21,352 - 25,485; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision insurance

Vacation and Sick/Personal leaves

Tuition Reimbursement up to $2,000 per year

Job summary

FirstCash, Inc. is hiring a Full-Time Retail Sales Associate in District Heights, Maryland. This entry-level position offers an hourly wage of $15.50 to $18.50, plus commission opportunities that can enhance earnings significantly.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and a commitment to team-oriented work. Perks include comprehensive benefits, tuition reimbursement, and flexible scheduling.

Qualifications

• Ability to lift/carry up to 50 pounds.
• Strong desire to work and serve customers.
• Computer literate; able to operate common office machines.

Responsibilities

• Greets and interacts with all customers.
• Handles all cash and negotiable items per policy.
• Communicates effectively with coworkers.

Skills

Customer service skills

Cash handling

Basic math calculations

Multitasking

Education

High School Diploma or GED

Tools

POS systems

Job description

Full‑Time Retail Sales Associate

$15.50 to $18.50 per hour. Commission structure that pays for every transaction processed.

Our retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of the hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above the hourly base rate.
• Vacation: One week of paid vacation after six months of full‑time service, with additional weeks as described for subsequent anniversaries.
• Sick/Personal: Employees granted hours as detailed after each anniversary.
• Employee discounts available on the first day of employment.
• Tuition Reimbursement with FirstCash Education, up to $2,000 per year, for eligible full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401K program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates at pawn store locations nationwide. The Pawnbroker / Retail Sales Associate works with the store staff to provide customer service on both lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions, assisting with customer inquiries and resolving issues. Employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The position offers an hourly wage, plus commission based on productivity. Pay will be based on location, qualifications, and experience.

Responsibilities

• Greets and interacts with all customers to build rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains displays.
• Performs sales and loan transactions per policy and regulatory requirements.
• Handles all cash and negotiable items per policy and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, using respectful and effective communication tools.
• Partners with all employees to create a positive customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers outside the building or retrieve products from external storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate; able to operate POS systems and common office machines.

Bilingual applicants are encouraged.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2–8% commission based on personal performance gross profit. More details will be provided during the interview process.

Note: This description is not an all‑inclusive list of duties and responsibilities. Management may assign changes.

All employees must agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

Equal Opportunity Employment

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.