Retail Sales Associate- 0452

FirstCash, Inc.; Overland (MO); On-site; USD 20,664 - 24,383; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

Flexible working hours

Vacation and Sick Leave

Tuition Reimbursement

401(k) Auto-enrollment

Employee discounts

Access to discounts from over 10,000 companies

Job summary

FirstCash, Inc. is hiring a Full-Time Retail Sales Associate in Overland, Missouri. This entry-level role involves providing exceptional customer service in pawn stores, managing sales and lending transactions, and collaborating with the staff to enhance customer experience.

The associate will earn an hourly wage of $15.00 to $17.70, with the potential for up to 8% commission on transactions, along with supplementary benefits and flexible hours. Applicants are encouraged to apply, especially bilingual candidates.

Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Minimum age 18 years.
• Ability to work with firearms and become firearms certified.
• Strong desire to work and serve customers.

Responsibilities

• Greets and interacts with all customers to develop rapport.
• Processes sales and loan transactions per established policies.
• Maintains a clean, stocked sales floor.
• Communicates legal aspects of transactions to customers.

Skills

Customer service

Cash handling

Basic math calculations

Teamwork

Bilingual

Education

High School Diploma or GED

Tools

POS systems

Job description

Full-Time Retail Sales Associate

Pay: $15.00 to $17.70 per hour, plus commission up to 8% on transactions, averaging ~$3.84 per hour on top of hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible working hours: most stores open 9AM–6PM, closed on Sundays.
• Earned Wage Access program available from second day of employment (up to 50% of wages earned, up to 7 times per payroll cycle).
• Unlimited commission above hourly base rate.
• Vacation: one week paid after 6 months, an additional week after 1 year, and two weeks after each subsequent anniversary, adjusted per state/local requirements.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2‑5), adjusted per state/local requirements.
• Employee discounts from day one.
• Tuition Reimbursement up to $2,000 per year via FirstCash Education for qualifying full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto‑enrollment in FirstCash 401(k) after six months.
• Access to FirstCash Pet Insurance program.

Position Summary

Entry‑level, full‑time sales associate in pawn store locations nationwide. Partners with staff to deliver customer service on lending and retail sides. Greets, engages, processes sales, loans, and other transactions across jewelry and general merchandise, including tools, electronics, firearms (in FFL locations).

Hourly wage plus commission based on productivity; pay varies by location, qualifications, experience.

Responsibilities

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and merchandise displays.
• Processes sales and loan transactions in accordance with established policies and regulatory requirements.
• Handles all cash and negotiable items per established policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes mandatory training.
• Performs related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods.
• Ability to work with firearms and become firearms certified.
• May assist a customer outside the building or retrieve products from exterior storage.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Computer literate; able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The commission incentive plan is proprietary. Pawnbrokers can earn 2‑8% commission based on gross profit of personal performance. Details provided during interview.

Legal Disclosures

• All employees must agree to a binding arbitration agreement to resolve disputes.
• Pay rates will not be below any applicable local minimum wage requirements.
• Employees 21 years or older are eligible for FirstCash 401(k) program.
• Maximum base pay derived from applicant’s previous experience and skill sets for specific position.

Equal Opportunity Employer

FirstCash holds an equal employment opportunity policy guaranteeing no discrimination on the basis of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state or local law. Reasonable accommodations are provided for qualified individuals with disabilities.