Retail Sales Associate - 2884

FirstCash, Inc.; Town of Florida (NY); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Life insurance

Supplemental options

Earned Wage Access

Unlimited commission

Paid vacation

Sick/PTO

Employee discounts

Tuition Reimbursement

FirstCash Perks discounts

401k enrollment

Pet Insurance

Job summary

FirstCash, Inc. is hiring entry-level, full-time Retail Sales Associates for our pawn store locations nationwide. You will engage with customers, process sales and loans, and provide excellent service while working with a variety of merchandise.

The role offers a commission structure tied to performance and a stable hourly rate. We provide comprehensive benefits and a schedule that typically runs from 9 AM to 6 PM, with some stores closed on Sundays.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Willing to lift up to 50 pounds and perform duties for extended periods.
• Bilingual applicants are encouraged to apply.
• Cash handling experience is preferred.

Responsibilities

• Greets and interacts with customers to develop rapport and recommend solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean and organized.
• Handles sales and loan transactions per policy and regulatory requirements.
• Manages cash and negotiable items per policy.
• Answers incoming calls per company standards.
• Communicates clearly about pawn and buy transactions.
• Collaborates with coworkers to create a positive customer experience.
• Completes training and other duties as assigned.

Skills

Customer service

Cash handling

Multi-tasking

Communication

Team player

Education

High School Diploma / GED

Tools

POS software

Job description

Full‑Time Retail Sales Associate

We are currently looking for a full‑time retail sales associate to join our team. Compensation ranges from $14.00 to $17.00 per hour, with an easily achievable commission structure that rewards transactions processed. Associates can earn up to 8% on transactions, which could average an additional $1.00 per hour on top of the hourly rate.

Payrates will not be below any applicable local minimum wage requirements.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: Employees granted one week of paid vacation after completing six months of active full‑time service; an additional week after one year; and two weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: Eligible employees granted 8 hours after 6 months of employment; 16 hours each anniversary thereafter (adjusted for state/local requirements). 24 hours after five years.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) available to full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. They thrive on engaging with customers and assist with customer inquiries and problem resolution, working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

Job Responsibilities

• Greets and interacts with all customers to develop rapport and better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties, as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting) in accordance with federal, state, and local law.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Equal Employment Opportunity Statement

FirstCash Holdings, Inc. is an equal employment opportunity employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.