Retail Sales Ambassador: Elevate Experience & Upsell

Macy's; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking an Ambassador to drive sales by connecting with customers, sharing vendor knowledge, and upselling complementary items. The role requires building repeat clientele and serving as the brand expert for designated vendors.

You will communicate customer needs to leadership and vendors while supporting merchandising initiatives. Full-time colleagues typically schedule 30+ hours per week with some variability based on business needs; comprehensive benefits, paid time off, and

Qualifications

• Minimum 1 year selling or retail experience.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently and as part of a team with strong time management.

Responsibilities

• Provide an exceptional customer experience and prioritize customer needs.
• Greet customers, make product recommendations, and upsell.
• Serve as liaison between vendors, personal stylists, and store leadership.
• Keep sales floor neat, signposted, and aligned with merchandising.
• Plan and lead vendor-sponsored events to meet sales goals.

Skills

Customer relationship

Upselling

People skills

Communication

Team collaboration

Tools

POS systems

Retail devices

Job description

Macy’s is seeking an Ambassador to drive sales by connecting with customers, sharing vendor knowledge, and upselling complementary items. The role requires building repeat clientele and serving as the brand expert for designated vendors.

You will communicate customer needs to leadership and vendors while supporting merchandising initiatives. Full-time colleagues typically schedule 30+ hours per week with some variability based on business needs; comprehensive benefits, paid time off, and