Brand Sales Ambassador: Elevate Customer Experience

Macy's; Niles (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Holidays

Career development

Job summary

Macy’s is seeking a friendly and energetic Ambassador to drive sales by connecting with customers, sharing product knowledge, and upselling within our store team. You will cultivate repeat clientele, coordinate with vendors, and assist leadership in merchandising initiatives.

The role requires at least 1 year of retail experience, excellent communication, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Minimum 1 year of selling or retail experience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with vendor partnerships.
• Be proficient in Macy’s point of sale systems to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Tools

POS systems

Job description

Macy’s is seeking a friendly and energetic Ambassador to drive sales by connecting with customers, sharing product knowledge, and upselling within our store team. You will cultivate repeat clientele, coordinate with vendors, and assist leadership in merchandising initiatives.

The role requires at least 1 year of retail experience, excellent communication, and the ability to work a flexible schedule including weekends and holidays.